Frequently Asked Questions

Is the NH Alerts app free?

Why haven’t I been getting notifications?

Do I need to turn on my phone’s location services to use the app?

How can I silence the app?

Does the app use a lot of battery?

Why do I see alerts from other states?

How is this different than the CodeRED app?

Why don’t I get alerts from NH Dept. of Safety on my Nixle app?

I don't want to be called by NH Alerts. Is there a do-not-call list?

I didn’t find an answer to my question. Who can I contact for help?

 

Is the NH Alerts app free?
Yes. The NH Alerts app and all of its features are free. The app will always provide you with all of the alerts that you have selected in the app Settings for free. These alerts include weather alerts, emergency alerts, community alerts, and missing persons alerts.

Why haven’t I been getting notifications?
If you do not live in or near a community that offers the NH Alerts Emergency Notification System, then this could explain why you have not received any alerts. Alerts are sent from public safety officials who utilize the NH Alerts system and launch alerts to the app. The app sends location-based notifications, so when you travel around the State you will receive notifications from the cities and counties using the NH Alerts system.

Do I need to turn on my phone’s location services to use the app?
Yes. The NH Alerts app can only deliver location-based alerts when your phone’s location services are turned on. The app will deliver location-based notifications when you are in or near an area where an alert has been issued once you turn on location services.

How can I silence the app?
For Android phones, simply silence the phone. For iOS 4 phones, go to Settings>Notification Center>NH Alerts and slide the Sounds switch to the left. For iOS 5 phones, go to Settings>Notifications>NH Alerts and slide the Sounds switch to the left.

 

Does the app use a lot of battery?
During application testing, NH Alerts consistently tested as having low battery usage. The app does rely on location services to deliver critical alerts to those within the direct path of danger—you can turn those off to use less battery, but doing so will greatly limit the functionality of the app. There are other simple techniques smartphone users can use to generally reduce battery strain on their device, including ensuring your screen isn’t consuming more power than it needs and controlling mobile data usage.

Why do I see alerts from other states?
NH Alerts is powered by CodeRED, an emergency notification system used by safety organizations nationwide and in Canada. The NH Alerts app will display all active alerts in the United States and Canada. However, if you are physically located in New Hampshire, you should only receive push notifications if they impact the area within your personal warning radius. You can change your personal warning radius in your app’s Settings. Be sure to turn on your phone’s location services too.

How is this different than the CodeRED app?
The NH Alerts app is powered by CodeRED, but there are many differences: 1) all emergency, community and missing person notifications are delivered by the New Hampshire Department of Safety; 2) weather warnings for New Hampshire are provided free of charge; 3) you don’t need to create an account; and 4) the app does not need any of your personally identifiable information (name, email, etc) to function.

Why don’t I get alerts from NH Dept. of Safety on my Nixle app?
All alerts sent through the NH Alerts application are initiated by authorized officials with the New Hampshire Department of Safety. The New Hampshire Department of Safety does not use Nixle. NH Alerts is the official public safety application for the State of New Hampshire. It is the single point of credible, reliable public safety announcements delivered by the State.

I don't want to be called by NH Alerts. Is there a do-not-call list?
You can stop all calls from NH Alerts by adding your name to the do-not-call list. To add your name to the do-not-call list, go to www.ecnetwork.com and click the “OPT OUT” button in the upper right of the screen. After completing the steps there, your name will be placed on the do-not-call list.

I didn’t find an answer to my question. Who can I contact for help?
If you have any other questions or need help using the NH Alerts app, please contact us at NHAlerts@dos.nh.gov. Or, call 271-2231 on Monday through Friday, 8-4PM.